Hotel Rules

Check-In /Check-Out

The Crown Villas • Royal Villas • Royal Suites • The Crown Suites • The Cliff • Villa Park
The Residence Suites • Presidential Suites
Check-in (starting) 3:00 pm | Check-out (latest) 11:30 am

The Tropical • Cofresi Palm Beach & Spa Resort
Check-in (starting) 3:00 pm | Check-out (latest) 1:00 pm

Guests staying beyond check-out time without prior notice/agreement will be charged automatically for one additional day.

Extra charges: such as laundry services, telephone charges, etc. are to be promptly and fully paid during the check-out process.

Guests are to use their accommodation for the agreed period according to registration card signed. If the period of accommodations is not stipulated in advance, guests are to vacate the unit and check out by 11:30 am / 1:00 pm on the last day of their stay.

If a guest fails to do so, the hotel is entitled to bill the guest(s) for another days’ stay. In the event that the hotel has already reserved this accommodation beforehand and the guest fails to heed requests to vacate the room, or if guest is not present in the resort, the hotel reserves the right – with a threemember committee in attendance – to catalogue the guests’ possessions and to store them in a safe place so that the accommodation can be used by the guests for whom it has been reserved.

Proof of Identity
All guests (foreign and locals) are required to provide the hotel with valid photographic proof of identity and proof of address like passport identity card as per current government regulations.

All-Inclusive Rates 

Guests must ascertain the rate applicable to their accommodation at the time of signing the visitors’ register. An extra guest charge (number of person exceeding the number in confirmation) will be levied irrespective of whether an extra bed is used or not. All-inclusive charges have to be paid for the entire stay fully during the check-in process.

Confirmed reservations can be cancelled up to 45 days prior to arrival and will receive a full service fee accreditation, any reservation cancellation request must be MADE IN WRITING to livelovetravel.go@gmail.com. Any cancellation with less than 45 days prior to arrival or a no show will result in the service fee being forfeited entirely. Refunds are not possible nor can be processed in the event of a cancellation. Only accreditation will be issued that can be used in the next 2 years,  if cancelling less than 45 days prior to the arrival date, no accreditation or refund will be possible.